Here are the questions that we are asked most frequently by our web visitors:
Q: What is exactly covered by your unique Full Satisfaction Money Back Guarantee?
Q: How long does the consultation last?
Q: I had a 20 minutes free consultation with a solicitor through my contents insurance policy but after the consultation I felt even more confused than before the consultation.
Q: Are you able to solve my legal matter in 45 minutes?
Q: Would you charge me extra if the consultation lasts longer than 1 hour?
Q: Can I supply you information in advance of the consultation?
Q: I already have a solicitor but I want to obtain a second opinion, can I still take advantage of your Full Satisfaction Money Back Guarantee consultation?
Q: I went on the web and found loads of solicitors who offer free consultations. Why should I pay for a consultation with you?
Q: How do I know that you will not just get me to spend more money with you after the initial consultation?
Q: How much does the consultation cost?
Q: What if following the consultation I want to instruct you to do further work for me?
Q: What if I don’t have a good case, would you tell me this?
Q: What happens if I am not 100% satisfied that you gave me enough value for my money, can I ask for my money back?
Q: How many times in the past 2 years have people asked for their money back?
Q: I live quite far from your offices, do you do telephone consultations as well?
Q: I have to be at the office from 09:00- 17:00 and then look after my kids at home. Do you conduct consultations after normal working hours?
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Q: So what is exactly covered by your unique Full Satisfaction Money Back Guarantee?
A: Our Full Satisfaction Money Back Guarantee covers initial consultations. We guarantee to give you full value for your money so that at the end of the consultation you are more knowledgeable about your matter and the various solutions to it.
Q: How long does the consultation last?
A: It normally lasts between 45 minutes to 1 hour.
Q: Would you charge me extra if the consultation lasts longer than 1 hour?
A: No. The consultation sometimes lasts for longer than 1 hour and there is no extra charge for this.
Q: I had a 20 minutes free consultation with a solicitor through my contents insurance policy but after the consultation I felt even more confused than before the consultation.
A: The purpose of your consultation is to clarify matters for you. You contribute the information and we add our legal knowledge and life experiences. At the end of the consultation we put the whole thing together for you to make sure that you can make an informed judgement about how to progress your matter.
Q: Are you able to solve my legal matter in 45 minutes?
A: Sometimes we can and sometimes we can’t. It depends how easy or complicated your matter is. More often than not, by the end of the consultation we are able to solve most of the issues that bother our clients. Very occasionally we can provide strategic solutions which do in fact solve the matter very quickly and with no additional expense to you.
Q: Can I supply you information in advance of the consultation?
A: We do in fact ask that you email us as much information as you can ahead of the consultation so that we can get prepared and devote the consultation time to providing you with solutions. At the same time, on rare occasions where the amount of information that you intend to send to us is exceptionally high, we might advise you in advance that your matter is not suitable for a 45 minutes fixed fee initial consultation.
Q: I already have a solicitor but I want to obtain a second opinion, can I still take advantage of your Full Satisfaction Money Back Guarantee consultation?
A: Yes. We think that if you have already spent thousands of pounds with your current solicitor and have doubts as to whether or not you have received value for your money, it is a very good idea to obtain a second opinion. You It will give you a fair and objective second opinion on your matter and this is covered by our Full Satisfaction Money Back Guarantee offer.
Q: I went on the web and found loads of solicitors who offer free consultations. Why should I pay for a consultation with you?
A: Many of the people who come and see us or who book their telephone consultation with us have already obtained free legal advice. Solicitors, like any other trade, sometimes offer free initial consultations in order to capture new clients. Their focus is therefore on getting you to come back to them as a paid client so that they can recover the time they spent with you for free. With our Full Money Back Guarantee consultation we don’t necessarily expect to see you again on the same matter. The focus of the consultation is to give you sufficient information to solve your matter in the most effective way. This way, you get a fair and effective advice and we get paid for our time.
Q: How do I know that you will not just get me to spend more money with you after the initial consultation?
A: Have a look at our website www.bainscohen.com and see what our clients are saying about us and how many of them are saying that they will recommend us to their friends and family.
Q: How much do I need to invest in the consultation?
A: The price of the 45 minutes to 1 hour consultation is £93, inclusive of VAT and this is completely back up with our Full Satisfaction Money Back Guarantee to make sure that you receive full value for your investment.
Q: What if following the consultation I want to instruct you to do further work for me?
A: In such cases we identify with you what further work needs to be done, we price it up for you and we give you a choice of different fee earners to help you solve your matter. If for example we think that the solution to your matter is sending a letter to the other side, we give you the choice of writing it yourself, with our guidance or advise you of how much it would cost you for us to write it.
Q: What if I don’t have a good case, would you tell me this?
A: Yes we will. You can expect from us a straight forward answer whenever we can give you one. We know that you want to hear the truth either way.
Q: What happens if I am not 100% satisfied that you gave me enough value for my money, can I ask for my money back?
A: Yes you can. We will of course try to identify with you any areas which you feel have not been addressed and then address these areas with you there and then.
Q: How many times in the past 2 years have people asked for their money back?
A: Never. We go out of our way to give people excellent value for their money. We do appreciate however that occasionally we might not be able to satisfy everyone and this is why we are prepared to give money back with no questions asked.
Q: I live quite far from your offices, do you do telephone consultations as well?
A: Yes we do. About half of the consultations that we do each month are conducted over the phone. It means that you don’t need to spend time travelling to and from a solicitor’s office and that you can have the consultation from the comfort of your office or your home.
Q: I have to be at the office from 09:00- 17:00 and then look after my kids at home. Do you conduct consultations after normal working hours?
A: Yes we do. Many people, especially parents of young children can only find quiet time during the late evenings. We therefore conduct at least one telephone consultation each evening between 19:00-21:00. However the demand for late evening telephone consultations is very high and you will need to book this in advance.
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